Every piece is made especially for you, so we would rather get it right the first time than process a return. When something does go wrong, this is how we put it right.
Changed your mind
Before we start printing, just ask and we will cancel and refund you in full.
After delivery, you can return standard products within 7 days of receiving them, without giving a reason. Send them back unused and in their original packaging. You only pay the cost of sending them back, and we refund you within 30 days, usually much sooner.
Custom and personalised orders, like your own colours, names, custom designs and custom party favours, are made to your specifications and cannot be returned for a change of mind. They are still covered if they arrive faulty or wrong.
Faulty, damaged or wrong items
If anything you bought is faulty or not what you ordered, you can return it within 6 months of delivery and we will repair it, replace it or refund you. We pay the return delivery for faulty items.
If a parcel arrives damaged, please tell us as soon as you can, ideally within 48 hours, and keep the packaging. Telling us quickly helps us claim from the courier. It does not shorten your rights.
To sort it out quickly, please send:
- Your order number
- A short description of the problem
- Clear photos of the item and the packaging
Our quality promise
Every item is checked before it ships. Fine layer lines and small variations are part of how 3D printing works, not a defect.
Refunds
Approved refunds go back to your original payment method. Allow a few business days for it to reflect, depending on your bank.
See the care instructions · Read the full terms and conditions